With Next-Generation Enterprise Support, SAP is intent on aligning support with the way people actually work, providing an intuitive, contextual, self-service approach with real-time interaction that reflects our hyper-connected world. SAP support now leverages the latest technologies such as machine learning to provide online answers for users while real-time interaction through expert chats or schedule an expert provide access to SAP’s own experts. Find out more at SAP’s Enterprise Support Day about this, value experience tools to help optimise your current system, the latest on Enterprise Support Academy and Value Maps, how to use Enterprise Support Advisory Council to build solutions and hear from Coop on how they are achieving real value from their proactive use of Solution Manager.

Agenda Link to pictures from the day









Breakfast and mingling




Intro round





Key note


Stefano Holguin, SAP Norway Country Manager



Next generation ES


Live Business Need Live Support

In this session, learn how SAP is reimagining support to adapt to the digital enterprise. Hear amongst others about the unique real-time support channels, Schedule an Expert and Expert Chat, that offer direct interaction with our support experts for fast incident resolution and prevention.

Kristin Teigen, Enterprise Support Advisor Norway




Value experience tools


Learn more about SAP tools which will support your innovation and digital transformation, by providing you with tailored recommendations for optimizing your ERP system. We'll show how to quickly and easily access an SAP Interactive Report based on your current ERP usage. The report provides custom recommendations for areas with relevant SAP innovations, business process improvement potential, SAP ERP core IT optimization proposals, and comparing with other companies in your industry.

Erik Engquist, SAP Maintenance go to market




Coffee break





Solution Manager


Coop experience with Test Suite in Solution Manager 7.2
Harvest the learning points Coop made from using Test Suite when upgrading the entire SAP landscape. 38 systems, 130 people involved, 1766 manual test cases executed, 159 errors detected and corrected. Experience also how the new Focus Build test step add on can improve the user experience.

Endre Rasmussen, COOP




ES Academy & Value maps


SAP Enterprise Support Academy is the program for SAP customers to build up the knowledge and skills needed to maximize the benefit of SAP Enterprise Support services. ES Academy is now incorporated in SAP Learning Hub. Learn how to utilize the ES Academy portfolio of approx 1400 trainings included in your Enterprise Support agreement.

Kristin Teigen, Enterprise Support Advisor Norway




Value Services ES Advisory Council


Learn how you can Co-innovate with SAP within SAP Enterprise support. Customers can utilize Enterprise Support Advisory Council to build solutions within Innovation topics, and influence SAP's Support offerings, free of charge. For 2018, the topics are:

  • SAP Cloud Solutions
  • Integration
  • SAP S/4 Hana Cloud & on-premise
  • Digital Innovation





Wrap up




Location and Time

Lysaker Torg 15, nabobygget til SAP- Konferanserom Killingen (i kjelleren i kantina Lysaker Torg 15), Oslo, 09:00 - 12:00


Vår kunnskapsdeling, HR og lønn, Logistikk, e-com, Hybris og CRM, SAP kurs, IT og HANA, Prosjekt, Finans, Analytics


Price Info:

  • Free for all - sponsored by SAP

*)The number of simultaneous free attendants at one event, is related to the size of your Member-package.
OBS! All prices exclude VAT

Number of participants: 17

Person Company
Kay-Arne S. Aarlie Accenture
Martin Brownsword Adfahrer AB
Eva-Maria Fahrer Adfahrer AB
Wenche Irene Nordenstam Bouvet Norge AS
Thomas Wilhelmsen Bouvet Norge AS
Endre Rasmussen Coop Norge
Kjetil Hjelen Elkjøp Nordic AS
Dina Fauske Forsvaret
Trond Gjerde Forsvaret
Ingemar Goksøyr Pearl Consulting AS
Goncalo Vaz ROFF Consulting
Pål Vaagenes SAP Norge
Kristin Teigen SAP Norway
Paul Hemelsoet Statkraft AS
Jan Peter Koch Statkraft AS
Olga Lotherington Statkraft AS
Ingvild Nygaard Zalaris
Sverige (Hovedkontor)

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